About Us

Mark Zucker – Co-Founder

 Zucker is a serial entrepreneur who’s worked for and founded companies in NYC and Chicago. His wedding album company Zookbinders first ventured into outsourcing in 2012 (as a client), and has seen how outsourcing has helped his company stay viable in an industry that’s become a giant red ocean.

A sought out speaker on innovation, he has given presentations on topics as diverse as: Growing Sales, Operational Efficiency and Client Experience. His passion for learning about other businesses gives him a unique perspective in working with clients to help evaluate which positions are best suited for outsourcing.

Zucker and Cherry have worked together since 2003 and have figured out the perfect formula: Zucker is best at working with clients, and stays out of the way as Cherry runs operations and manages the team.

When my business partner, Mark Zucker, and I initially thought to start our own outsourcing company, we were challenged with 2 important questions:  What makes us different from the hundred plus offshore companies across the Philippines?  What is our unique selling proposition?

So we assessed our similarities and differences (but, in a good way):

Mark is a serial entrepreneur, and a “business junkie”.   I am an “operational Rambo” (his words) with extensive knowledge in business administration.  We are a good balance.
He is American born where most of our clients are based, while I am Filipino born and was strongly raised in the culture. MCVO is a company that embraces the best of both American and Filipino work ethics.
We have a great symmetry in business management skills.
We cover each other’s blind spots.

With our combined 50+ years of business ownership/management experience, we are quick to understand our clients’ industries and operations.

We then engaged with Zookbinders, a U.S. based company owned by Mark, as MCVO’s first outsource client.  It gave us a platform to try the outsourcing model for back office support from the Philippines for Zookbinders.  Living through it presented a ‘proof of concept’ which helped us formulate the ‘pros and cons’ of outsourcing.  After one year under our belt, we introduced MCVO Talent Resource Services to other clients in the US and UK.

So what is MCVO’s unique selling proposition?   We developed a business consultative approach of partnership with our clients.  We are a vested partner by valuing their organizational structures, functions of each business unit; and, more critically, we support their growth plans.  Our partnership goes beyond just “housing employees”.

With our business consultative approach, each client is managed as a business unit within MCVO.  Their contract employees have internal managers who serve as resources for any personnel or process inquiries and challenges.  Professional Development and Contingency Plans are inclusive within the services we offer.  When practical, we can provide Contingency Plans (i.e. internal back-up plans) for our client’s outsourced employees. This is an exclusive service not offered by any other outsourcing companies throughout the Philippines, perhaps even globally.

Each year, by early winter, after our Management Team completes their internal strategic plans, we have one goal in mind:  To be your only outsourcing company that provides a business consultative approach to help grow your business and increase profits by lowering labor costs.