We Provide the Best Help Desk Outsource and Customer Support Services
We Provide the best Customer Support Services
Hire Highly Talented Remote Customer Service Help Support Starting at just $10/Hr. Book a call today or fill out the form to tell us about your needs.
What we offer
Phone Support
We deliver “A” level support to your clients during YOUR business hours and/or AFTER normal business hours. We can provide 24/7/365 phone support, or extended support for e-com companies that work from 6:00 AM – 9:00 PM. Rates start at just $10.56/hour. We use the latest technology to provide accurate and reliable support.
Ticket Support
Our skilled English speaking customer support agents in the Philippines are adept with ticketing software to produce accurate and economical technical support services.
Email Support
Our “Level 1” Customer support is available during YOUR normal business hours or even outside of 8:00 – 5:00. We offer customer support service solutions that suit your budget and needs.
Chat Support
Cost-effective customer support outsourcing services with a consultative approach.
Remote Call Centers
If you need 4 or more support personnel, we’ll create a dedicated team for you that includes a Team Lead. All of our reps have college degrees and can speak and write proficiently in English.
Menu of Services
All of our talent is college educated and fluent in speaking and writing English. See below for pricing based on experience level:
Description | Level | Years of Experience | Annual Cost | Monthly Cost | Effective Hourly Rate |
Labor | Junior | 1-2 | $21,960 | $1,830.00 | $10.56 |
Labor | Mid | 3-5 | $24,000 – $26,040 | $2,000.00 – $2,170.00 | $11.54 – $12.52 |
Labor | Senior | 6-10+ | $27,000 – $30,120 | $2,250.00 – $2,510.00 | $12.98 – $14.48 |
Our offshore Customer Service Reps will integrate and work closely with your current team. Through extensive training, we will learn your products, processes, and policies and will professionally and effectively represent your brand.
At MCVO Talent Outsourcing Services, we specialize in working with businesses and organizations in every stage of the business lifecycle. We know that being understaffed in customer support can hold a company back. That’s why we provide the best quality virtual assistance to deal with your customer service tasks, allowing you to meet demand.
Why Outsource Customer Support?
You can save 20-30K per position, build contingency, and provide after-hours support.
Boost Retention with Our Customer Service Help Desk Outsourcing
Our virtual assistants deliver the leverage you require to meet your customer support demand at a fraction of the cost of employing full-time staff. Our Customer Service Help Desk allows you to work smarter and not harder, allowing you to invest your time in more productive activities.
From a single virtual assistant to department level staffing, MCVO Talent Outsourcing Services offers you a plug and play answer for customer service. That will enable you to deal with as many queries as needed without allowing staff problems to divert you from your core mission.
- Manage trouble tickets
- Manage scheduling
- Deal with communications
- Administrative support
MCVO Talent Outsourcing Services customer service help desk outsourcing integrates with your current methods, customer service staff, and processes to meet and go beyond your current standards while helping you boost overall staffing accessibility.
Our customer service help desk enables you to your hours of coverage for customer service response.
Schedule a free consultation today! Call us 847-452-6550 (US) or book a call to get started!
Ready to work with us?
Contact us for a free consultation or to request a proposal to find out how much you can save.
Who We Serve:
Small and Medium-sizes businesses looking for email, chat and voice support during regular hours or after hours.
